Refund and Returns Policy

Overview

At consoleking, we strive to provide high‑quality gaming accessories and exceptional customer service. This Refund and Returns Policy explains your rights and responsibilities when returning or requesting a refund for products purchased from consoleking.store.

Eligibility for Returns

General Conditions

• Products must be returned within 30 calendar days from the date of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required for all returns.

Non‑Returnable Items

• Digital downloads, software licenses, and gift cards.
• Personalized or custom‑made products.
• Items marked as “Final Sale” at the time of purchase.

Return Process

Step‑by‑Step Instructions

1. Contact our Support Team at [email protected] or call +1 (410) 589-8327‑8327 to obtain a Return Authorization Number (RAN).
2. Provide your order number, the reason for the return, and photos of the item if it is damaged or defective.
3. Pack the product securely, include the RAN and a copy of the receipt, and ship it to the following address:
   consoleking
   2526 Southwest Sunset Lane
   Baltimore, Maryland 21272
   United States
4. We recommend using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to an error on our part.

Refunds

Processing

Once we receive and inspect the returned item, we will notify you of the approval status within 5 business days. Approved refunds will be issued to the original payment method within 7‑10 business days.

Refund Amounts

• Full refund for items that meet the return criteria.
• Partial refunds may be applied for items that show signs of use, missing accessories, or damaged packaging.
• Shipping charges are non‑refundable unless the return is a result of our error.

User Responsibilities

• Ensure the returned product is securely packaged to prevent damage during transit.
• Provide accurate contact information and maintain communication with consoleking throughout the return process.
• Retain the tracking number and proof of shipment until the refund is confirmed.

Legal Disclaimers

All returns and refunds are subject to applicable consumer protection laws. This policy does not affect any statutory rights you may have under local, state, or federal law.

consoleking reserves the right to amend this Refund and Returns Policy at any time without prior notice. The most current version will be posted on this page.

Contact Information

If you have any questions or need assistance, please contact us:

• Email: [email protected]
• Phone: +1 (410) 589-8327‑8327
• Mailing Address: 2526 Southwest Sunset Lane, Baltimore, Maryland 21272, United States